Last week Thursday, I
received a call early in the morning from someone claiming to be from my bank
and requesting my BVN and other relevant information because it was needed to
confirm and validate my account details so as to prevent my account from being suspended.
I was almost
falling for it because the caller called the line I provided to the bank during
the account opening process but on a second thought, I asked myself why will
they request such sensitive information over the phone and not through a secure
site or in person at the banking hall.
I politely told
the caller that I would visit the bank the following day to sort out the issues
myself. His cool mien changed immediately and he tried putting pressure on me
and reminding me that I stood the chance of losing my account and it would be
very difficult for me reactivating it coupled with the attendant inconvenience
that would follow. I immediately dropped the call but he called back again and
I calmly told him I know this is a scam and I am not that gullible.
The reason I was
able to discern that it was a fraudulent call was simply because of the several
warnings from several banks through various means and platforms on social
media.
The crux of this
write-up is that there is a segment of bank customers who are not privileged to
have this info that helped me avoid ‘stories that touch’. This group of
customers are the ‘internet-shy’, computer illiterates, semi-illiterates,
illiterates, those without smart phones and/or computers and those without internet
access among others.
Campaigns should
be developed to as well cover this group of people either through personal
contacts by reaching out to them in their places of work/business or other
places like religious gatherings, socail gatherings/functions, radio and TV
campaigns and other means deemed necessary and effective otherwise the scam
will keep rising, recording hits back to back and customers will be at the
receiving end. People are gradually growing their trusts in the formal banking
industry and dumping the crude and old fashioned methods, so banks should do
well to encourage them and not give them good reasons to go back to their past
methods.
Contributions, comments and rejoinders are welcome.